Technical Leadership & Mentoring: Leads, trains, and guides a team of technicians and evaluators to maintain high service standards.
Advanced Diagnostics: Diagnoses component-level failures and complex mechanical/electrical issues that require expert knowledge.
Quality Control & Compliance: Oversees vehicle or equipment refurbishment to ensure quality standards, safety, and compliance with regulations.
Workflow Management: Supervises daily inspection and repair operations, ensuring efficient, high-quality, and timely service.
Customer & Vendor Relations: Interacts with customers to explain technical issues and proposed solutions, while also acting as a liaison with vendors for parts and support.
Operational Optimization: Analyzes data to identify trends, reduce waste, and improve maintenance processes.
Cost Containment: Manages warranty claims, evaluates service options, and monitors repair costs.
