Handle Inbound & Outbound Calls: Make outbound calls for service reminders (SMR), annual maintenance contract (AMC) renewals, and insurance renewals. Also, handle inbound customer queries related to service.
Customer Interaction: Greet and interact with customers visiting the service center, ensuring a positive experience.
Complaint Resolution: Resolve customer complaints and issues promptly and efficiently, escalating to the service manager or other internal teams when necessary.
Information Provision: Provide detailed and accurate information about products, services, current offers, and maintenance schedules.
Documentation & Reporting: Maintain accurate records of all customer interactions, feedback, and service history in the CRM system. Prepare reports on customer satisfaction and feedback.
Appointment Management: Manage and schedule service appointments for customers.
Feedback Collection: Conduct post-service follow-up calls to collect feedback and ensure all issues have been resolved, working to improve customer retention levels
