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Senior Customer Relationship Executive (Sr. CRE)

Date Posted: Feb 16, 2026
Monthly: Rp 30000 - Rp 35000
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: Rotational Shift
  • analytics
    Career Level: Entry Level
  • group
    Positions: 1
  • calendar_view_day
    Experience: 2 years
  • male
    Gender: Female
  • school
    Degree: B.A
  • calendar_month
    Apply Before: Mar 30, 2026
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Job Description

  • Escalation Management: Proactively handle, resolve, and document high-level customer queries, complaints, and service issues.
  • Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
  • Leadership & Mentorship: Guide, train, and provide feedback to junior CREs to improve team performance and morale.
  • Process Improvement: Analyze customer feedback, identify pain points, and recommend improvements to service processes.
  • Performance Tracking: Monitor and report on key customer service metrics and KPIs to ensure SLA compliance.
  • Operational Support: Coordinate with internal teams (sales, operations) to ensure smooth service delivery and resolve issues.

Skills Required

Company Overview

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Bulandshahar, Uttar Pradesh, India
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