Customer Intake: Greeting customers, listening to vehicle issues, and performing initial assessments or walk-arounds.
Technical Communication: Translating customer-reported problems into technical language for technicians and explaining technical jargon back to the customer.
Documentation & Estimation: Preparing detailed service orders, repair estimates (parts and labor), and obtaining customer approval before work begins.
Workflow Management: Coordinating with technicians to prioritize jobs, track progress, and ensure vehicles are ready at the promised time.
Sales & Upselling: Recommending additional maintenance and services (e.g., oil additives, wheel alignment) to enhance vehicle performance.
Quality Control & Delivery: Verifying work completion, inspecting the vehicle, handling invoicing/payment, and conducting post-service follow-ups.
Complaint Resolution: Managing customer disputes and ensuring a positive experience to encourage repeat business.
