Service Advisor

Date Posted: Feb 16, 2026

Monthly: Rp 40000 - Rp 50000

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Customer Service & Intake: Greet customers, listen to their concerns, and conduct initial vehicle assessments.
Documentation & Workflow: Open, update, and close repair orders (ROs) in the Dealer Management System (DMS).
Technician Liaison: Translate customer concerns into actionable repair instructions for technicians.
Estimating & Authorization: Prepare detailed cost estimates for parts and labor and obtain customer approval before starting work.
Communication: Keep customers informed about repair status, delays, or additional necessary repairs.
Upselling & Value Addition: Recommend preventative maintenance, service packages, and additional needed repairs to increase revenue.
Quality Control & Delivery: Verify that all repairs were completed, conduct final quality checks, and handle invoicing and payment.
Complaint Resolution: Handle customer complaints diplomatically to ensure high satisfaction and repeat business.

Bulandshahar, Uttar Pradesh, India

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