Greet customers, understand their service requirements, and document service requests accurately.
Advise customers on service options, costs, timelines, and maintenance recommendations.
Schedule service appointments and coordinate with technicians/engineers to ensure timely service delivery.
Communicate with customers during the service process to provide updates and manage expectations.
Follow up with customers post-service to ensure satisfaction and address any concerns.
Maintain accurate records in the service management or CRM system.
Monitor service quality, identify recurring issues, and provide feedback to management for process improvement.
Promote additional services or products where appropriate to enhance customer experience and revenue
