Greet customers and perform vehicle check-in procedures
Listen to customer concerns and document repair orders accurately
Conduct preliminary vehicle inspections
Provide detailed cost estimates and explain required repairs
Coordinate with technicians to ensure accurate diagnosis and timely completion
Upsell additional services, maintenance packages, and genuine parts
Monitor job progress and update customers regularly
Ensure compliance with Mercedes-Benz service standards and warranty policies
Handle customer complaints professionally and effectively
Maintain high CSI (Customer Satisfaction Index) scores
