Welcome customers and conduct professional vehicle check-in procedures
Accurately record customer concerns and prepare detailed repair orders
Perform preliminary vehicle inspections and recommend necessary services
Provide clear explanations of technical issues and cost estimates
Coordinate with certified technicians for accurate diagnosis and repair
Promote additional services, maintenance packages, and genuine parts
Monitor work progress and provide regular customer updates
Ensure compliance with Mercedes-Benz warranty and service policies
Maintain high Customer Satisfaction Index (CSI) scores
Handle customer concerns and resolve complaints professionally
