Greet customers and act as the main point of contact for all service-related inquiries.
Schedule service appointments, ensuring optimal use of service bays and technician availability.
Listen to customer concerns, accurately document vehicle issues, and communicate them to service technicians.
Provide estimates for service and repair costs and obtain customer approval before work begins.
Update customers on the status of their service and explain completed work in clear, understandable terms.
Follow up with customers post-service to ensure satisfaction and address any concerns.
Maintain accurate service records, work orders, and customer files.
Collaborate with technicians and parts staff to ensure timely completion of services.
Promote additional services or products that may benefit the customer.
